From the entity navigation on the device dashboard, hover over the Discovery button and click Troubleshooting.
For VMware credentials, there are four steps that need to be verified before a device can be authorized.
- Step 1 - Device must be managed
- Step 2 - VMware service must be enabled for the device
- Step 3 - Device must be running VMware
- Step 4 - Device must have valid VMware credentials
Step 1 - Device must be managed
- To manage the device click re-enable management.
- Update the management status from Unmanaged to Managed.
- Click Save.
Step 2 - VMware service must be enabled for this device
- Click must enable the VMware service.
- From the Enabled drop-down menu, select Yes, use this service to gather data.
- Click Save.
If VMware has been enabled on the device, but it appears disabled on the device in Auvik, you need to enable the device on the VMware service.
- Click add this device to the VMware service group.
- In the Devices to use this service field, add the device by name or device type. If there's an exclusion for the device or type, remove it.
- Click Save.
Step 3 - Device must be running VMware
If the device is identified as a hypervisor, check that the correct ports are configured in Auvik.
- Click here to add a new custom port.
- From the Use Default Ports drop-down menu, select No - Custom Ports. To specify multiple ports for a service, click the + sign to add the next port.
- Click Save.
Step 4 - Device must have valid VMware credentials
- Click Add VMware Credentials.
- Fill in the Add VMware Credential form. When adding an entity for the credential, you can filter devices. See How to filter data in Auvik for more detail.
- Enter the username and password.
- Select Save VMware Credentials.
Congratulations!
Your device is fully authenticated for VMware and we’ll start gathering information about your device.