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Troubleshooting VMware credentials


From the entity navigation on the device dashboard, hover over the Discovery button and click Troubleshooting. 

For VMware credentials, there are four steps that need to be verified before a device can be authorized.

Step 1 - Device must be managed


  1. To manage the device click re-enable management.
  2. Update the management status from Unmanaged to Managed.
  3. Click Save.

Step 2 - VMware service must be enabled for this device


  1. Click must enable the VMware service.
  2. From the Enabled drop-down menu, select Yes, use this service to gather data.
  3. Click Save.

If VMware has been enabled on the device, but it appears disabled on the device in Auvik, you need to enable the device on the VMware service.


  1. Click add this device to the VMware service group.
  2. In the Devices to use this service field, add the device by name or device type. If there's an exclusion for the device or type, remove it.
  3. Click Save.

Step 3 - Device must be running VMware

If the device is identified as a hypervisor, check that the correct ports are configured in Auvik.


  1. Click here to add a new custom port.
  2. From the Use Default Ports drop-down menu, select No - Custom Ports. To specify multiple ports for a service, click the + sign to add the next port.
  3. Click Save.

Step 4 - Device must have valid VMware credentials


  1. Click Add VMware Credentials.
  2. Fill in the Add VMware Credential form. When adding an entity for the credential, you can filter devices. See How to filter data in Auvik for more detail.
  3. Enter the username and password.
  4. Select Save VMware Credentials.


Your device is fully authenticated for VMware and we’ll start gathering information about your device.


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