Troubleshooting WMI credentials

From the entity navigation on the device dashboard, hover over the Discovery button and click Troubleshooting.

For WMI credentials, there are four steps that need to be verified before a device can be authorized.

• Step 1 - Device must be managed
• Step 2 - WMI service must be enabled for the device
• Step 3 - Device must be running WMI
• Step 4 - Device must have valid WMI credentials

Step 1 - Device must be managed

1. To manage the device, click re-enable management.
2. Update the management status from Unmanaged to Managed.
3. Click Save.

Step 2 - WMI service must be enabled for the device

1. Click must enable the WMI service.
2. From the Enabled drop-down menu, select Yes, use this service to gather data.
3. Click Save.

If WMI has been enabled on the device, but it appears disabled on the device in Auvik, you need to enable the device on the WMI service.

1. Click add this device to the WMI service group.
2. In the Devices to use this service field, add the device by name or device type. If there's an exclusion for the device or type, remove it.
3. Click Save.

Step 3 - Device must be running WMI

If you the WMI service isn't running on the device as expected, make sure WMI has been enabled. If you're not sure how to enable WMI, see How to enable WinRM with domain controller Group Policy for WMI monitoring or How to enable WMI monitoring on a single Windows device.

After you've confirmed that WMI is running on the device, check that the correct ports are configured in Auvik.

1. Click here to add a new custom port.
2. From the Use Default Ports drop-down menu, select No - Custom Ports. To specify multiple ports for a service, click the + sign to add the next port.
3. Click Save.

Step 4 - Device must have valid WMI credentials

1. Click Add WMI Credentials.
2. Fill in the Add WMI Credential form. When adding an entity for the credential, you can filter devices. See How to filter data in Auvik for more detail.
3. Enter the username, domain (if applicable to the credential), and password. Note: If the credential requires a domain, enter it separately in the domain field. Don’t enter DOMAIN\username in the username field.
4. Select Save WMI Credentials.

Note: Remote polling via WMI requires Administrator credentials. See the following article for more information:
https://docs.microsoft.com/en-us/windows/win32/wmisdk/user-account-control-and-wmi

Congratulations!

Your device is fully authenticated for WMI and we’ll start gathering information about your device.