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Troubleshoot SNMP credentials

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From the entity navigation on the device dashboard, hover over the Discovery button and click Troubleshooting. 

For SNMP credentials, there are four steps that need to be verified before the device can be authorized.

Step 1 - Device must be managed

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  1. To manage the device, click re-enable management.
  2. Update the management status from Unmanaged to Managed.
  3. Click Save.

Step 2 - SNMP service must be enabled for the device

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  1. Click must enable the SNMP service.
  2. From the Enabled drop-down menu, select Yes, use this service to gather data.
  3. Click Save.

If SNMP has been enabled on the device, but it appears disabled on the device in Auvik, you'll need to enable the device on the SNMP service.

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  1. Click add this device to the SNMP service group.
  2. In the Devices to use this service field, add the device by name or device type. If there's an exclusion for the device or type, remove it.
  3. Click Save

Step 3 - Device must be running SNMP

If the SNMP service isn't running on the device as expected, make ensure SNMP has been enabled. If you're not sure how to enable SNMP on a device, take a look through our articles on device setup and configuration for help.

After you've confirmed that SNMP is running on the device, check that the correct ports are configured in Auvik.

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  1. Click here to add a new custom port.
  2. From the Use Default Ports drop-down menu, select No - Custom Ports. To specify multiple ports for a service, click the + sign to add the next port.
  3. Click Save.

Step 4 - Device must have valid SNMP credentials

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  1. Click Add SNMP Credentials.
  2. Fill in the Add SNMP Credential form. When adding an entity for the credential, you can filter devices. See How to filter data in Auvik for more detail.
  3. Select the SNMP credential version.
    1. For v1/2c, enter the community string
    2. For v3, enter the username, select the auth protocol, and enter the auth passphrase. Then select the privacy protocol and enter the privacy passphrase.
  4. Select Save.

Congratulations!

Your device is fully authenticated for SNMP and we’ll start gathering information about your device.

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