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Level 2 Tech user role


The details shown below are based on the default settings. Editing this role has no restrictions.


Users assigned the Level 2 Tech role can administer certain detail for any MSPs (multi-client) or clients they have access to.

Access Level


No access

  • Billing
  • Client management
  • Company settings
  • Role management
  • User management


  • AuvikFlow (Kentik), if enabled
  • Debug details
  • Reports

Access and Edit

  • Collectors
  • Configurations
  • Data exports
  • Discovery settings
  • Integrations
  • Maintenance windows
  • Manage alerts
  • Manage cloud controllers
  • Manage credentials
  • Manage devices
  • Manage networks
  • Notes
  • Notification channels
  • Quick filters
  • Remote browser
  • Remote terminal (auto login)
  • Services
  • Triggered alerts
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