This procedure explains how to configure Email and Zendesk notification channels for Alerts 2.0 and verify that alert notifications are delivered successfully. You'll create the required notification channels, assign them to an alert, and perform a test to confirm that email notifications are received and, if configured, Zendesk tickets are created automatically.
Step 1: Create notification channels
- Email: Create an Email notification channel with your recipient list (shared mailbox or distribution list recommended). Ensure recipients allow-list the sender domain to prevent spam filtering.
- Zendesk: Use one of the following:
- Email-to-Zendesk: Add your Zendesk support address (e.g., support@yourdomain.zendesk.com) as a recipient in an Email channel. Zendesk will convert the email into a ticket.
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Webhook/API: If you maintain a webhook endpoint (or Zendesk webhook), create a Webhook notification channel in Auvik pointed at that endpoint and configure your Zendesk workflow to create tickets from incoming posts.
To integrate with a webhook, click here.
Step 2: Assign channels to alerts
- Go to Site > Manage Alerts > Alerts 2.0 Table.
- Open an alert, add the Email and/or Zendesk channel, and save.
- Ensure the alert is Enabled.
Step 3: Verify delivery
- Trigger a safe test condition (e.g., temporarily adjust a threshold) to generate an alert.
- Confirm the email arrives and, if using Zendesk, that a ticket is created.
Troubleshooting if you aren’t receiving alerts:
- Confirm the alert is Enabled and its conditions actually evaluate to true on a device.
- Check the alert’s Notification Channels and that the channel itself is active.
- Review Alert History on the site to confirm the alert fired.
- For Email: Check spam/junk, transport rules, and allow-list the sending domain.
- For Zendesk email-to-ticket: Verify the support address is correct and not rate limited; check Zendesk triggers and automations.
- For Webhook: Validate the endpoint URL, authentication, and that your endpoint returns a 2xx status.