2026 - W19 Release - May 4th

New

• Device Lifecycle Powered by Auvik Aurora (Beta)

  Overview

  Auvik is introducing its public beta for automated lifecycle management, powered by Auvik Aurora agents. This update automates tracking of network hardware milestones, including End of Sale (EoS) and End of Support (EoSu) dates, for many vendors, eliminating manual effort.

  • What’s New

    • Lifecycle Discovery powered by Auvik Aurora: Automatically identify critical lifecycle dates for a variety of device vendors and models. Aurora will make updates to a tenant’s lifecycle data monthly.

    • Transparency & Confidence Scoring: Every lifecycle date provided by Auvik Aurora includes a confidence score (0–100). Only data meeting a high accuracy threshold of 70 is displayed.

    • Expanded Reporting & Exports: Export lifecycle data—including Aurora’s confidence scores and source links—into CSV format to streamline the creation of hardware refresh quotes and compliance reports.

  • Impact & Considerations
    • Availability:

      • Performance Enabled Sites: Users receive full access to lifecycle data for all supported vendors.

      • Essentials Enabled Sites: Users will continue to see lifecycle data for Cisco and some limited lifecycle data that existed previously; a site upgrade is required to unlock Aurora’s multi-vendor insights.

      • Core Subscriptions: Users receive full access to lifecycle data for all supported vendors.

      • Basic Subscriptions: Users will continue to see lifecycle data for a limited set of devices like Cisco devices only; a subscription upgrade is required to unlock Aurora’s multi-vendor insights.

  • Known Limitations

    • Coverage: Auvik Aurora currently focuses on networking infrastructure (switches, routers, firewalls, and access points). Coverage for other devices or peripheral hardware may vary based on the availability of public vendor documentation.

• Syslog Alerting

  Auvik now provides advanced syslog alerting, enabling users to turn specific syslog messages into actionable alerts. This feature allows network teams to detect critical issues earlier, reduce alert noise, and centralize monitoring. With support for grouping and count-based delays, syslog alerting delivers more precise, scalable, and efficient network operations.

  • What’s New

    • Alert on syslog messages: Create custom alerts triggered by specific syslog messages, including message content and severity filters.

    • Grouping: Groups related syslog messages (by device, severity, facility, tag, etc.) to trigger alerts on occurrence frequency (e.g., “30 interface flaps in 10 minutes”).

  • Technical Details

    • Available on Auvik Network Management tenants with the following tiers that include syslog: Performance and Core.

    • Prerequisites: Devices must send syslog to the Auvik collector; Alerting v2 must be enabled.

    • Delay Options: Supports Number of Occurrences delay (“N events in T minutes”) and immediate alerting.

  • Impact & Considerations

    • Users should review and tune alert definitions to balance noise and coverage, especially when enabling grouping or adjusting delay thresholds.

    • No regular expression support in initial release; matching is based on string operators.

  • Known Limitations

    • User-defined grouping fields and regex support are not yet available.

    • Alerting on combinations of different syslog message types is not supported.

       

• Internal Ping Check statistics now available via Service Statistics v2 API

  You can now retrieve Internal Ping Check performance metrics (collector-sourced ICMP) using the Service Statistics v2 endpoint.

  • Why this matters

    • MSPs and integrators building reporting, BI, or other workflows can now access Internal Ping Check statistics through a supported API, making it easier to create associated service health reports without needing to screen-scrape metrics from the UI

  • How to use

    • Call the Read Service Statistics V2 API and specify the required stat ID:

      • GET /v2/api/stat/service/{statId}

    • Use these statId values for Internal Ping Checks:

      • internalPingTime — Round Trip Time (RTT)

      • internalPingPacket — Packet Loss
         

• Command Assist by Aurora (Beta)
  Need to run diagnostics on a Server/Workstation, but don’t know the right commands?
  Need more information on a Server/Workstation, but can’t remember the command to get it?
  
  Just tell Aurora’s Command Assist what you’re trying to do, and Aurora will tell you which commands to run - all without leaving the Command Runner panel in Auvik.
   

• Quick Actions

  Remediate common issues on Servers & Workstations with only a couple of clicks without leaving Auvik.

  From the new Actions menu on the Device Dashboard you can now…

  • Restart, Shut Down, and Sleep the machine

  • Renew a DHCP lease

  • Flush the DNS cache

  • Clear Temporary Files and Recycle Bin

    …and you can stop & start Windows Services directly from the Services list on the Server Dashboard.

Improved

• Meraki Misclassification Fix - Completed a fix to tighten the logic for how Meraki devices are consolidated to prevent workstations from being mislabeled as networking hardware. This primarily affects network devices that change IP addresses often on a wired network.
   

• Ubiquiti Switch FDB Wiring Improvement - We’ll be rolling out a fix that improves wiring for Ubiquiti switches. This will not appear immediately after the update but will gradually be rolled out afterwards.

Fixed

• Meraki Catalyst Switch Stack Support: Auvik has expanded its monitoring capabilities for Cisco Meraki environments by adding support for Catalyst-based switch stacks (including MS390 and C9000 series). This update ensures that all members of a physical switch stack are accurately represented and monitored within the platform, even when managed under a single IP address.
   

• ConnectWise Integration - Successfully resolved a major bug where devices were stuck in a "Ready to Match" state, preventing them from appearing in the PSA.

Coming Soon

• Alert Root Cause & Diagnostic Suggestions (Beta)

  Overview

  Auvik Aurora will provide on-demand, context-aware root cause analysis. By analyzing entity data and historical alert patterns, Aurora helps network engineers quickly identify why an alert triggered and provides actionable steps to resolve the issue, significantly reducing mean time to resolution (MTTR).

  Release details will be forthcoming.

  • What’s New

    • On-Demand Root Cause Analysis: A new action button in the Alert Details view allows users to have Auvik Aurora generate likely root causes tailored to the specific device and alert context.

    • Interactive Troubleshooting Guidance: Aurora provides step-by-step diagnostic actions and allows for follow-up questions to refine suggestions as a user performs troubleshooting.

  • Impact & Considerations
    • Availability

      • Performance Enabled Sites: Users receive full access to diagnostics.

      • Core Subscriptions: Users receive full access to diagnostics.

      • Essentials Enabled Sites: Users will have access to the beta.

      • Basic Subscriptions: Aurora powered troubleshooting will not be available.

    • How to Use

      • Users must manually click the "Use Aurora" (or equivalent) button within an active, non-dismissed alert.

  • Known Limitations

    • Remediation: In this release, Aurora will provide troubleshooting guidance and hypotheses but does not perform automated remediation actions (e.g., it will not automatically change a device configuration).

    • Accuracy: Aurora will be more accurate when there is more data for the device. For the best results make sure the device is fully monitored with proper credentials.

New

• Atlassian, Slack & Freshdesk Direct SaaS Ops Integrations

  Simplify license management and automate onboarding and offboarding without the manual overhead. With the new integrations, you can seamlessly provision and de-provision users, keep license allocation accurate & ensure your support operations stay efficient and audit ready.

New

• What is Syslog alerting?
• Alert Insights Report
• Troubleshooting Remote Browser (HTTPS) Connectivity Issues
• Renaming Your Auvik Tenant URL, Domain prefix
• Mac Endpoint Agents Installed but Not Appearing in the Auvik Endpoints Tab
• Delete vs. Exclude: Controlling Whether a Device Returns After Removal
• Deployment of the Auvik SaaS Management Tool to macOS Devices via Jamf Now
• Deployment of the Auvik SaaS Management Tool to macOS Devices via Jamf Now

Updated

• How do I get started with syslog?
• Connecting with Auvik
• 14 Day Trial of Endpoint Monitoring and Server Monitoring
• Understanding Insights in Your SaaS Dashboard
• Installing the Windows collector using the command line
• Do I need to update the Auvik collector?