The Atlassian SaaS Ops integration helps automate key employee lifecycle tasks, including granting and removing access to Atlassian applications. This improves compliance while reducing manual effort, allowing IT teams to focus on more strategic work.

The integration also provides real-time license visibility, helping you maintain control over software usage and spend. This includes:

• License breakdown by account
• Associated usage details
• Last login timestamps

Prerequisites

Before setting up the integration, ensure the following requirements are met:

Required Auvik SaaS Management Permissions

To install integrations, users must have one of the following roles:

Partner Hub

• Default Admin

Client Hub

• Client Admin

Atlassian Requirements

You must also have:

• An Atlassian Organization Admin account with active Atlassian Guard

Step 1: Generate an Atlassian Admin API Key

1. Navigate to
   https://admin.atlassian.com
2. Select Organization settings
3. Click API keys
4. Select Create API key
5. Choose API key without scopes
6. Enter a name for the API key
7. Click Next
8. Click Generate API key

After the key is generated:

• Copy the API Key
• Copy the Organization ID

Both values will be required when configuring the integration in Auvik SaaS Management.

Step 2: Identify Your Jira Subdomain

You will need the subdomain of your Jira environment.

Example

If your Jira URL is: https://mycompany.atlassian.net

Your subdomain is: mycompany

You will also need the admin email address associated with the Jira environment.

Step 3: Generate an API Token

You can create an API token by logging in to:
https://id.atlassian.com/manage-profile/security/api-tokens

Alternatively, you can generate one by following these steps:

1. Navigate to your Jira or Confluence instance.
2. Click your profile picture in the top-right corner.
3. Select Profile.
4. Click Manage your account.
5. Navigate to Security.
6. Under API tokens, select Create and manage API tokens.

Next

7. Click Create API token.
8. Enter a name for the token.
   • Example: Auvik SaaS Management
9. Click Create.
10. Copy the API token, then click Done.

This API token will be used by Auvik SaaS Management to authenticate with Jira.

Step 4: Configure the Integration in Auvik SaaS Management

1. In Auvik SaaS Management, navigate to the Atlassian SaaS Ops Integration:
   1. Partner Hub: Org Preferences > Integrations > Client
   2. Admin Hub: Utilities > SaaS Ops Integrations
2. Click Configure.

3. Enter the following details:

5. Click Connect

What Data Does the Integration Provide?

Once connected, Auvik SaaS Management can provide visibility into:

• Atlassian user accounts
• Licensing information
• SaaS usage insights
• Onboarding and offboarding workflows

References

https://support.atlassian.com/organization-administration/docs/manage-an-organization-with-the-admin-apis/ 

https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/ 

https://developer.atlassian.com/cloud/admin/user-provisioning/about/