Note: To manage the Auvik Support Access settings for Auvik Network Management or Auvik IT Management, click here.
When you need assistance from Auvik Support, the fastest way for our team to investigate an issue is by accessing your account with Auvik Support Access permission. This permission for the Partner Hub is enabled by default, and you can disable it at any time.
The instructions below outline how to enable and disable Auvik Support Access directly from your Partner Hub dashboard.
Enabling Auvik Support Access
Enabling Auvik Support Access from the Partner Hub grants Support Access for all clients. Auvik Support operates within a tightly governed access framework that enables admin interactions with customer environments when required to expedite issue resolution.
To enable Support Access:
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From the Partner Hub dashboard, click Sales & Support in the left navigation.
- Select Hub Settings.
- Click Settings.
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Check the box for Allow Auvik Support Access.
- Click Save Settings.
Disabling Auvik Support Access
If you no longer wish to grant access to Auvik Support, you can turn this off at any time.
To disable Support Access:
- From the Partner Hub dashboard, click Sales & Support in the left navigation.
- Select Hub Settings.
- Click Settings.
- Uncheck Allow Auvik Support Access.
- Click Save Settings.
If you prefer not to grant access to Auvik Support, our team is always happy to assist via a screen-sharing session instead.