NOTICE: As ServiceNow ITSM is fully customizable, navigation names specific to ServiceNow ITSM in your instance may differ from what’s mentioned below.
There are a few possible issues you might experience when trying to integrate Auvik with ServiceNow ITSM:
- Testing the connection produces a fail message
- New Auvik alerts aren’t being sent to ServiceNow ITSM
- Alerts aren’t clearing in either ServiceNow ITSM or Auvik
- Auvik alerts are dismissing and not reopening ServiceNow ITSM incidents
- Duplicate incidents are being recorded in ServiceNow ITSM