What Operating Systems are currently supported?
Windows Server - OS Version 2016 and above
Do I need to be an admin on the server to install the agent?
Yes, you will need to be an admin on the server that you want to install the agent.
What happens if I move my server to a different site?
At this time, the server will be registered only to the initial site where it is installed using the Site Registration Key. It will show up under All Servers only on this site. Moving the server to a different site or physical location will not change this behavior.
Are these installers signed?
Yes, the Windows installer (and agent components) are signed.
Do I need to configure the agent?
The agent does not have any user interface and it will run as a background service with default configuration.
How can I update the agent?
The agent will update itself when there is a new version available. There is no manual user update required. In certain situations if necessary, re-running the download workflow will manually update the agent.
How can I uninstall the agent?
Instructions can be found in Uninstalling the Auvik Endpoint Agent on Windows Servers
Do ports need to be opened or firewall exceptions added?
You can find the ports you need to open and the firewall exceptions in Server Monitoring Network Considerations
Can I move a Server between sites?
At this time a Server cannot be transferred between Auvik sites. We require the Server to be removed from the existing site and redeployed on the new site.
- Begin by uninstalling the Agent from the Server
- Navigate to the new desired site you’d like the Server to be associated to
- Follow steps to deploy the Agent from within the new desired site
Note: All data from the Server will be lost when the existing agent is uninstalled.
How much disk space / memory does the Agent use?
See the table below for server hardware requirements for this release.
| Feature | Disk Space | Memory |
|---|---|---|
| Auto-Update | 100 MB | 25 MB |
| Inventory | 75 MB | 100 MB |