Installing the Auvik Endpoint Agent on Windows workstations

Our endpoint agent software supports Windows 10 and onwards.

The installer is the same for servers and workstations. The software is delivered in a multi-stage fashion: an initial lightweight MSI installation package registers a background service with the Windows operating system. A separate stage then begins without any user action, which securely downloads and installs feature-specific modules to be registered and run separately from the original lightweight installer.

After successful installation, program files will be located under C:\Program Files\Auvik\.

Endpoint Hardware Requirements

See the table below for endpoint hardware requirements for this release.

Installation

In order to view Endpoint Monitoring data in Auvik, the Auvik Agent first needs to be installed on each endpoint and registered with an Auvik Site. After installing the Agent, endpoints will be located under the Auvik Site they are registered to. 

If all of your endpoints are on-site, then simply register each endpoint to its Home Site. If there are remote endpoints that you want to monitor, we recommend creating a new Auvik Site just for your remote endpoints, or choosing an existing Site to be the Home Site for remote endpoints. Once you’ve decided which Auvik Site you’d like to register your endpoints to, follow the steps below to begin the installation process.

Note: The Agent installation process requires the Super Admin role and the latest Microsoft Visual C++ Redistributable Version.

1. Download the Agent

1. Go to the Agents page, located under the Admin->Endpoint section
2. On the Agents page, click the Deploy Agent button in the top right corner of the Endpoint Agents table
3. This will bring up the Deploy Agent screen
4. From here, select “Download Windows Installer”
   
   

3. Install the Agent

Installing Using an RMM Tool

• Configure your RMM to upload the MSI file to the endpoints
• Have your RMM execute the installation command (provided in Auvik, under the Deploy Agents screen) to run the installer remotely
  • You may need to modify this command according to your specific environment

Installing Manually

Transfer the MSI file to the endpoint device. Use either of the following options to run the installer:

1. Open a command prompt (as Administrator) or a terminal window
2. Navigate to the folder/directory where you placed the installer
3. Execute the installation command that was provided in the Auvik 
   1.  MsiExec /i "AuvikAgent.msi" SITE_KEY=<key> 

After a successful installation you will see a message indicating success, and you will see the agent appear within the Agents page, located under the Admin->Endpoint section.