The details shown below are based on the default settings. Options for editing this alert don’t include the ability to edit the trigger or clear condition definitions. You can specify whether the alert should clear based on how it’s configured, or whether it should have no clear condition and be cleared manually.
Primary purpose: Notify when a new backup can’t be compared for differences for a new back to be taken.
Possible causes for this alert include:
- The credentials (username or password) on the device have changed
- Credentials haven’t been added or updated in Auvik
- Number of connections to the device have been exceeded and Auvik is unable to connect
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Alert severity |
Warning |
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Repetitive alert pause condition |
After 5 occurrences within 2 hours against a specific entity, pause the alert for 24 hours |
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Alert trigger condition |
Unable to poll the device for configuration updates. |
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Alert clear condition |
Successfully polled the device for configuration updates. |
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Action(s) to be taken |
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After taking these steps, if the backup still doesn’t happen, reach out to Auvik Support and we’ll help you figure out what’s going on.