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Internet connection is lost alert


The details shown below are based on the default settings. Editing this alert has no restrictions. The trigger and clear conditions can be changed to suit your needs. The selected service must be set to service: Internet Connection Check for this alert to trigger on the correct services.


Primary purpose: Notify when Auvik can no longer successfully ping the external IP of a firewall.

Possible causes for this alert include:

  • Connectivity issues from the ISP
  • Malfunction in an edge network device (e.g., firewall)
  • Power outage or brownout 

Alert severity


Repetitive alert pause condition

After 10 occurrences within 2 hours against a specific entity, pause the alert for 2 hours

Alert trigger condition

An Internet connection has been lost.

Alert clear condition

An Internet connection has been restored.

Action(s) to be taken

Check with your ISP to confirm if they’re having any connectivity issues.


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