How can we help?

2023-W12 release - March 25, 2023


UPGRADES HAVE STARTED! Upgrade of OVA collector from 18.04 to 22.04: The upgrades have begun on a small subset of clients. Auvik has provided instructions on how to upgrade 22.04 for clients that are still on 18.04. Please upgrade your collector before April 30th when Ubuntu free support runs out. Due to the nature of this OS reinstall user intervention, while minimal, will be required. Notifications will begin showing on your tenants this week if you have a version that requires updating. Auvik has provided information on how to do this upgrade. Instructions are located here. Auvik has also provided an FAQ page if you have any questions about this upgrade. Please reach out to your Customer Success Manager or Support if you have any questions it does not address.

VOLUNTEERS WANTED. Auvik will begin beta testing in late April with Juniper MIST and is looking for volunteers to work with as we develop this coverage in our platform.  Please contact your Customer Success Manager to see about participating.

COMING SOON! SNMP Poller Workflow Enhancements - User interface enhancements that help identify and present information relating to network devices when creating SNMP pollers. Auvik users can now select the unit measurement type from a predefined dropdown list while also allowing for custom unit definition if required. Target Release Date: March 27, 2023
For additional support with custom SNMP Pollers, please refer to the Auvik Knowledge Base articles Introducing SNMP Poller History and How do I manage custom SNMP Pollers?

RESOURCE CENTER RELOCATED - The in-app Resource Center has moved. You can now find it near the bottom in the left navigation panel where you are already accessing all of the other settings. The bear paw has been replaced with a gray Support icon and the Support Chat remains in the lower right corner. Watch this short video to see the changes.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Auvik System Status

Check system status