Note: For information on Auvik Network Management Regions, click here.
Auvik SaaS Management uses Amazon Web Services (AWS) data centers throughout the globe to meet the performance and data residency needs of our partners. Each of these data centers contains one or more clusters. Your Auvik account shares network and system resources with other Auvik partners in a given regional cluster.
You can think of a regional cluster as an office building with one Auvik account occupying each floor of the building. Just as the building provides shared infrastructure like security, electricity, and plumbing for each floor of the building, a regional cluster provides the security, network, application, and services shared by multiple Auvik accounts in that cluster.
This architecture provides maximum performance and stability. For example, service incidents affecting one regional cluster don’t affect partners in other regional clusters.
How many regions are available?
There are currently two available regions:
|
Region suffix |
Location |
|
us |
US East (Ohio) |
|
eu |
EU Central (Frankfurt) |
How do I know which region I’m in?
When you registered for your Auvik SaaS Management account, a region was selected for you based on your Auvik Network Management region. In some cases, you may have selected a region for your new account on a sign up form. For load balancing and performance reasons, we may occasionally move accounts to a region other than the one selected, but any such moves will respect data residency laws. For example, we would not move EU partners to a cluster outside the EU.
To determine which region your data is in, leverage the following guide:
- If your Auvik Network Management region (as described here) is in a European region, your Auvik SaaS Management region is EU Central (Frankfurt).
- If your Auvik Network Management region (as described here) is outside of the European region (including the United States, Canada, Australia and New Zealand) your Auvik SaaS Management region is US East.
The location of your account is also the region where your data resides. If your account is ever moved to a new region, the data is also moved.
How can I change my assigned region?
At this time you are not able to change your assigned region for Auvik SaaS Management. Please contact support if you have any questions on this.
If you’re an Auvik SaaS Management subscriber through one of our channel partners, contact support or your partner success manager for more details.