How can we help?
Using Auvik
Details on using Auvik
The basics
Auvik data and security
- How long does Auvik store data?
- How are my credentials used?
- How secure is my data if Auvik is hosted in the cloud?
- What communication protocols does Auvik use?
- What happens to my data if I cancel my account?
- What information about my network does Auvik collect?
Managing clients
The map
Inventory dashboards
- How do I edit network details?
- How do I edit interface details?
- How do I edit device details?
- What dashboards are available?
- What can I see on the home dashboard?
- What can I see on a network dashboard?
Services
Alerting
Documentation
Backup management
Remote access
Debug
Discovery administration
- ★ How do I troubleshoot device credentials?
- ★ Troubleshooting VMware credentials
- ★ Troubleshooting WMI credentials
- ★ Troubleshoot login credentials
- ★ Troubleshoot SNMP credentials
- ★ How do I manage discovery settings?
Cloud Controllers
Integration administration
Integrating with Autotask
- How do I set up and configure an integration between Auvik and Autotask?
- Integrating Auvik with Autotask
- How do I map Autotask companies to Auvik clients?
- How do I sync Auvik inventory into Autotask?
- Configure Autotask for inventory sync with Auvik
- Configure Auvik for inventory sync to Autotask
Integrating with ConnectWise Manage
- How do I set up and configure an integration between Auvik and ConnectWise Manage?
- Integrating Auvik with ConnectWise Manage
- How do I map ConnectWise Manage companies to Auvik clients?
- How do I sync Auvik inventory into ConnectWise Manage?
- Configure ConnectWise Manage for inventory sync with Auvik
- Configure Auvik for inventory sync to ConnectWise Manage
Integrating with Freshdesk
Integrating with Microsoft Teams
Integrating with Slack
Integrate a Webhook
Integrating with AuvikFlow (Kentik)
Integrating with ConnectWise Automate (formerly LabTech)
Integrating with Continuum
Alert administration
- Alert trigger conditions
- How do I use variables in alert descriptions?
- How do I add, edit, or delete alerts?
- How do I add, edit, or delete notification channels?
- Which alerts come pre-configured?
- Configuration backup alert
User management
- What roles come pre-configured?
- How do I add, edit or delete user roles?
- Super Admin user role
- Admin user role
- Level 1 Tech user role
- Level 2 Tech user role
Collectors
- Managing multiple collectors
- When and how to deploy additional Auvik collectors
- What happens if my collector disconnects?
- What is the Auvik collector and what does it do?
- What protocols and ports does the Auvik collector use?
- How do I manage my shared collector?
