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How do I associate an external ticket ID to an Auvik alert using webhooks?

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If you’re using webhooks to integrate Auvik alerts with your ticket management system and your ticket management system allows you to customize the webhook response, it’s possible to show a link to the external ticket in the Auvik UI. 

To associate an external ticket with an Auvik alert, the webhook response must be in the following format:

{
  "resourceID": <String - up to 128 characters. Anything more is trimmed>
  "resourceLink": <String - must be a valid url>
}

 

Field Name

Type

Description

resourceID (optional)

String - Maximum is 128 characters. Longer strings are trimmed to 128 characters.

Text to show in the Auvik UI under the External Ticket ID column.

resourceLink (optional)

String - Must be a valid URL

URL to navigate to when the External Ticket ID is clicked by the user.

Both the resourceID and resourceLink are optional. If a valid resourceID is provided and the resourceLink is missing or an invalid, the text is still shown, but it won’t be a link. If a valid resourceLink is provided and the resourceID is missing, then a generic text is shown with a link to the specified URL.

 

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