NOTICE: As ServiceNow is fully customizable, navigation names specific to ServiceNow in your instance may differ from what’s mentioned below.
There are a few possible issues you might experience when trying to integrate Auvik with ServiceNow:
- Testing the connection produces a fail message
- New Auvik alerts aren’t being sent to ServiceNow
- Alerts aren’t clearing in either ServiceNow or Auvik
- Auvik alerts are dismissing and not reopening ServiceNow incidents
- Duplicate incidents are being recorded in ServiceNow