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How do I see lifecycle status for all devices?


Lifecycle status is currently only available for Cisco devices.

Cisco keeps track of lifecycle information for devices you manage, and thanks to our integration with Cisco, this information is now visible from your client dashboard. With Auvik running, you’ll  no longer need to reach out to Cisco to question the state of a device’s lifecycle or try to keep track of it on your own.

If you’ve integrated Auvik with either Autotask or ConnectWise Manage and have enabled inventory sync, don’t forget to add field sync mappings for lifecycle status fields such as last support status, sales availability, software maintenance, and security software maintenance status.

How to access a complete list of device lifecycle statuses

Click Hardware Lifecycle in the side navigation bar. Click Device Lifecycle Status.

You’ll now see a list of all of your Cisco devices, including the current sales availability, software maintenance status, and last support status.

You can filter the device list to show only certain devices. For more information on filtering, see How to filter data in Auvik.


If no details appear for a device (the columns are blank), it means there’s no current information available from the vendor.



Sales availability

Last date you’re able to order the requested product through Cisco point-of-sale mechanisms. Product is no longer available for sale after the specified date.

Software maintenance

Last date that Cisco Engineering may release any software maintenance releases or bug fixes to the software product. After this date, Cisco Engineering no longer provides support (develops, repairs, maintains, or tests) the product software.

Security software maintenance

Last date that Cisco Engineering may release a planned maintenance release or scheduled software remedy for a security vulnerability issue.

Last support

Last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.

How to access lifecycle status for one device

While on the Hardware Lifecycle > Device Lifecycle Status screen, select the particular device you want by clicking on its name in the list. The details will appear on the device’s dashboard in the Device Details section.

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