How can we help?

How do I see all recommended software and firmware versions?

Follow

Recommended version is currently only available for Cisco devices.

Cisco keeps track of software and firmware versions for the devices you manage, and thanks to our integration with Cisco, this information is visible from your client dashboard. You’ll no longer need to wonder which  software version is the most current or whether you should upgrade your client devices.

If you’ve integrated Auvik with either Autotask or ConnectWise Manage and have enabled inventory sync, don’t forget to add field sync mappings for device versions such as recommended software version.

How to access a complete list of device version recommendations

Click Hardware Lifecycle in the side navigation bar. Click Recommended Software.

You’ll now see a list of all of your Cisco devices, including the current software version, recommended software version, and current firmware version.

You can filter the device list to show only certain devices. For more information on filtering, see How to filter data in Auvik.

ZendeskKB_208.png

How to access recommended version for one device

While on the Hardware Lifecycle > Recommended Software screen, select the particular device you want by clicking on its name in the list. The details will appear on the device’s dashboard in the Device Details section.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request