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How do I see contract status for all devices?


Contract status is currently only available for Cisco devices.

Cisco keeps track of contract information for devices you manage, and thanks to our integration with Cisco, this information is visible from your client dashboard. With Auvik running, you eliminate the need to reach out to Cisco to question the state of the contract or try to keep track of it on your own.

In order to start collecting hardware lifecycle data, you will need to add your Cisco credentialsThe information is populated within 24 hours of a device first being discovered and is refreshed daily.

If you’ve integrated Auvik with either Autotask or ConnectWise Manage and have enabled inventory sync, don’t forget to add field sync mappings for contract statuses such as contract renewal availability, service attachment status, service status, warranty expiration date, and warranty status.

How to access a complete list of device contract statuses

Click Hardware Lifecycle in the side navigation bar. Click Device Contract Status.

You’ll now see a list of all of your Cisco devices, including the current service coverage status, warranty coverage status, service attachment status, and contract renewal availability.

You can filter the device list to show only certain devices. For more information on filtering, see How to filter data in Auvik.


If no details appear for a device (the columns are blank), it means there’s no current information available from the vendor.



Service coverage

Current service coverage - Active or Expired

Warranty coverage

Warranty coverage end date

Service attachment

Last date to order a new service-and-support contract, or add equipment and/or software to an existing service-and-support contract for equipment and software that’s not covered by a service-and-support contract.

Contract renewal

Last date to extend or renew a service contract for the product. The extension or renewal period can’t extend beyond the last date of support.

How to access warranty status for one device

While on the Hardware Lifecycle > Device Contract Status screen, select the particular device you want by clicking on its name in the list. The details will appear on the device’s dashboard in the Device Details section.

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