How can we help?

Auvik technical support availability


Auvik technical support specialists are on hand to answer your questions and provide advice. There are a few ways to reach us:

  • When you're logged in, open the Chat With Us window in the bottom right corner of your screen.
  • Submit a support ticket.

Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during our regular business hours (Monday - Friday).

Hours of operation

If you contact us outside of our regular business hours, we’ll get back to you as quickly as that day or the next business day.

  • Monday to Friday: 8:30am - 10pm Eastern Time (5:30am - 7:00pm Pacific Time)
  • Saturday and Sunday: Limited
  • Local holidays: Limited

Statutory holidays in Ontario, Canada in 2021

  • Friday,  January 1st - New Year’s Day
  • Monday, February 15th - Family Day
  • Friday, April 2nd - Good Friday (Easter)
  • Monday, May 24th - Victoria Day
  • Thursday, July 1st - Canada Day
  • Monday, August 2nd - Civic Holiday
  • Monday, September 6th - Labour Day
  • Monday, October 11th- Thanksgiving
  • Saturday, December 25th - Christmas Day (observance may be different)
  • Sunday, December 26th - Boxing Day (observance may be different)
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