Auvik technical support specialists are on hand to answer your questions and provide advice. There are a few ways to reach us:

• When you're logged in, open the Chat With Us window in the bottom right corner of your screen.
• Submit a support ticket.

Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during our regular business hours (Monday - Friday).

Hours of operation

If you contact us outside of our regular business hours, we’ll get back to you as quickly as that day or the next business day.

• Monday to Friday: 8:30 a.m. - 10 p.m. Eastern Time (5:30am - 7:00pm Pacific Time)
• Saturday and Sunday: Limited
• Canadian holidays: Limited

Canadian (and Ontario) statutory holidays

2018

• Mon, January 1 - New Year’s Day
• Mon, February 19 - Family Day
• Friday, March 30 - Good Friday (Easter)
• Mon, May 21 - Victoria Day
• Mon, July 2 - Canada Day
• Mon, August 6 - Civic Holiday
• Mon, September 3 - Labor Day
• Mon, October 8 - Thanksgiving
• Tues, December 25 - Christmas Day
• Wed, December 26 - Boxing Day

2019

• Tues, January 1 - New Year’s Day
• Mon, February 18 - Family Day
• Fri, April 19 - Good Friday (Easter)
• Mon, May 20 - Victoria Day
• Mon, July 1- Canada Day
• Mon, August 5 - Civic Holiday
• Mon, September 2 - Labor Day
• Mon, October 14 - Thanksgiving
• Wed, December 25 - Christmas Day
• Thur, December 26 - Boxing Day