Auvik technical support specialists are on hand to answer your questions and provide advice. There are a few ways to reach us:
- When you're logged in, open the Chat With Us window in the bottom right corner of your screen.
- Submit a support ticket.
Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during our regular business hours (Monday - Friday).
Hours of operation
If you contact us outside of our regular business hours, we’ll get back to you as quickly as that day or the next business day.
- Monday to Friday: 4am - 10pm Eastern Time (1:00am - 7:00pm Pacific Time)
- Saturday and Sunday: Limited
- Local holidays: Limited
Statutory holidays in Ontario, Canada in 2024/2025
- Tuesday, December 24th, 2024 - Auvik Day
- Wednesday, December 25th, 2024 - Christmas Day
- Thursday, December 26th, 2024 - Boxing Day
- Wednesday, January 1st, 2025 - New Years Day
- Monday, February 17th, 2025 - Family Day
- Friday, April 18th, 2025 - Good Friday (Easter)
- Monday, May 19th, 2025 - Victoria Day
- Tuesday, July 1st, 2025 - Canada Day
- Monday, September 1st, 2025 - Labour Day
- Monday, October 13th, 2025 - Thanksgiving
- Tuesday, November 11th 2025 - Remembrance Day
- Thursday, December 25th, 2025 - Christmas Day
- Friday, December 26th, 2025 - Boxing Day