How can we help?

Auvik technical support availability


Auvik technical support specialists are on hand to answer your questions and provide advice. There are a few ways to reach us:

  • When you're logged in, open the Chat With Us window in the bottom right corner of your screen.
  • Submit a support ticket.

Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during our regular business hours (Monday - Friday).

Hours of operation

If you contact us outside of our regular business hours, we’ll get back to you as quickly as that day or the next business day.

  • Monday to Friday: 8:30 a.m. - 10 p.m. Eastern Time (5:30am - 7:00pm Pacific Time)
  • Saturday and Sunday: Limited
  • Local holidays: Limited

Statutory holidays in Ontario, Canada in 2020

  • Wed,  January 1 - New Year’s Day
  • Mon, February 17 - Family Day
  • Fri, April 10 - Good Friday (Easter)
  • Mon, May 18 - Victoria Day
  • Wed, July 1 - Canada Day
  • Mon, August 3 - Civic Holiday
  • Mon, September 7 - Labour Day
  • Mon, October 12 - Thanksgiving
  • Fri, December 25 - Christmas Day
  • Mon, December 28 - Boxing Day
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