Auvik technical support specialists are on hand to answer your questions and provide advice. There are a few ways to reach us:
- When you're logged in, open the Chat With Us window in the bottom right corner of your screen.
- Submit a support ticket.
Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during our regular business hours (Monday - Friday).
Hours of operation
If you contact us outside of our regular business hours, we’ll get back to you as quickly as that day or the next business day.
- Monday to Friday: 8:30 a.m. - 10 p.m. Eastern Time (5:30am - 7:00pm Pacific Time)
- Saturday and Sunday: Limited
- Canadian holidays: Limited
Canadian (and Ontario) statutory holidays
- Tues, January 1 - New Year’s Day
- Mon, February 18 - Family Day
- Fri, April 19 - Good Friday (Easter)
- Mon, May 20 - Victoria Day
- Mon, July 1- Canada Day
- Mon, August 5 - Civic Holiday
- Mon, September 2 - Labor Day
- Mon, October 14 - Thanksgiving
- Wed, December 25 - Christmas Day
- Thur, December 26 - Boxing Day
- Wed, January 1 - New Year’s Day
- Mon, February 17 - Family Day
- Fri, April 10 - Good Friday (Easter)
- Mon, May 18 - Victoria Day
- Wed, July 1 - Canada Day
- Mon, August 3 - Civic Holiday
- Mon, September 7 - Labor Day
- Mon, October 12 - Thanksgiving
- Fri, December 25 - Christmas Day
- Mon, December 28 - Boxing Day