Auvik technical support specialists are on hand to answer your questions and provide advice. There are a few ways to reach us:
- When you're logged in, open the Chat With Us window in the bottom right corner of your screen.
- Submit a support ticket.
Our goal is to respond quickly to all tickets, but sometimes things get busy. Please allow up to 24 hours for a reply during our regular business hours (Monday - Friday).
Hours of operation
If you contact us outside of our regular business hours, we’ll get back to you as quickly as that day or the next business day.
- Monday to Friday: 4am - 10pm Eastern Time (1:00am - 7:00pm Pacific Time)
- Saturday and Sunday: Limited
- Local holidays: Limited
Statutory holidays in Ontario, Canada in 2023
- Monday, January 2nd - New Year’s Day (observed)
- Monday, February 20th - Family Day
- Friday, April 7th - Good Friday (Easter)
- Monday, May 22nd - Victoria Day
- Friday, July 3rd - Canada Day (observed)
- Monday, August 7th - Civic Holiday
- Monday, September 4th - Labour Day
- Monday, October 9th- Thanksgiving
- Monday, December 25th - Christmas Day
- Tuesday, December 26th - Boxing Day
