What does Intercom do when a user is onboarded?
Users will be sent an email with an invitation to join your workspace. You can also share their invite link directly with them by copying the invite link from Settings > Workspace > Teammates > Invited.
For more information, click here.
What does Intercom do when a user is offboarded?
Removed teammates are not permanently deleted, but will not be visible in your workspace. Removed teammates cannot be restored, however, you can invite them back to your workspace using the same email address.
For more information, click here.