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How do I edit, or delete existing users?

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User management is easy with Auvik. As an administrator of your Auvik account, you can invite (add) users, edit, or delete them from further access. If you want, you can filter your user list to show only certain users. For more information on filtering, see How to filter data in Auvik.

How to edit a user from an MSP dashboard

  1. From the MSP dashboard, click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the one you want to edit. Check the box at the beginning of each row.
  3. Click the Edit button.
  4. Make any edits you want. The fields you can edit include first name, last name, phone number, and session timeout. The email address can’t be edited.
  5. Click Save.

How to edit a user from a client dashboard

  1. From the client dashboard, click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the one you want to edit. Check the box at the beginning of each row.
  3. Click the Edit button.
  4. Make any edits you want. The fields you can edit include first name, last name, phone number, session timeout, clients the user is authorized to access, and their role per client. The email address can’t be edited.
  5. Click Save.

How to authorize a user from an MSP dashboard

From your MSP dashboard, you can edit all users who have access to any of your clients. Specifically, you can indicate which clients the user should have access to and what access level they should have for each one.

You can’t change your access level for the current account you’re logged into.

  1. From the MSP dashboard, click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the one you want to edit. Check the box at the beginning of each row.
  3. Click the Authorize button.
  4. User client authorizations. For more information on filtering, see How to filter data in Auvik.
    1. To apply the same role to each client: From the list of clients, check each client for which the user should have the same role level. From the Roles drop-down menu, select the appropriate role: no access, admin, or read-only.
    2. To assign different roles per client: From the list of clients, check a client and from the Roles drop-down menu, select the appropriate role. Repeat for each client where the roles assigned should be different.

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  1. Click Save.

How to generate an API key for a user

Note: User API keys are currently only used with the Auvik /LabTech integration.

After you’ve generated a key, be sure to copy it and keep it safely locked away. If you ever lose an API key, you can always generate a new one.

  1. Click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the one you want to generate a key for. Check the box at the beginning of its row.
  3. Hover over the API Key button and click Generate.
  4. Copy the generated API key by clicking Copy.
  5. Click Save.

How to regenerate an API key for a user

  1. Click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the one you want to regenerate a key for. Check the box at the beginning of its row.
  3. Hover over the API Key button and click Regenerate.
  4. Copy the regenerated API key by clicking Copy.
  5. Click Save.

How to revoke an API key for a user

  1. Click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the user(s) you want to delete. Check the box at the beginning of each row.
  3. Hover over the API Key button and click Revoke.
  4. Click Revoke.

How to reset Auvik two-factor authentication tokens

If you’ve lost your Auvik two-factor (2FA) access because you no longer have the phone to which it was connected, ask an administrator on your Auvik account to reset your 2FA token.

Noe that two-factor token resets apply only to your Auvik 2FA. If your company has enabled AuthAnvil two-factor authentication, any resets must be completed from AuthAnvil.

You can’t reset your own two-factor token.

If you are the administrator:

  1. Click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the user(s) for whom you want to reset the Auvik two-factor token. Check the box at the beginning of that person’s row.
  3. Click Reset 2FA.

Once the code has been reset, the user you chose will receive an email to confirm their token should be reset. To confirm the token reset request, the user should click the Reset your two-factor authentication token link from the email. To deny the token reset, the user should click the Deny this two-factor authentication reset link from the email.

How to delete users

Deleting a user from your MSP dashboard removes that person from your MSP account and all client accounts. If you want to revoke access to a specific client only, edit the user’s details instead to remove that client. If you later decide to re-add a deleted user, you’ll need to send them a new invitation.

You can’t delete yourself.

  1. Click Manage Users in the side navigation bar.
  2. In the displayed list of users, find the user(s) you want to delete. Check the box at the beginning of each row.
  3. Click the Delete button.
  4. Confirm the cancellation by clicking Delete.

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