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How do I sync Auvik inventory into ConnectWise Manage?

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Auvik can send an inventory of network devices to ConnectWise Manage.

To enable this feature, map how you want the devices identified in ConnectWise Manage and which inventory fields should be synced. Once this is done, you’ll be able to see which devices have and haven’t been sent between the two applications. See Can I see ConnectWise Manage inventory mapping details? for more information.

After configuring Auvik for inventory sync with ConnectWise Manage, you can move onto setting up alert mapping.

How do I configure inventory sync?

  1. Click Integrations from the side navigation bar.
  2. In the displayed list of integrations, click the row for the ConnectWise Manage integration.
  3. Click the Inventory tab.

Device identifier

  1. Select the field(s) Auvik should use to match Auvik devices to ConnectWise Manage configurations. To user multiple fields to identify devices, click the + sign to add the next field mapping.
  2. Click Save.

Device class mappings

Auvik’s list of device classes can’t be changed, but you can manage ConnectWise Manage configurations within ConnectWise Manage (System > Setup Tables > Configuration List). Once you’ve added a new configuration in ConnectWise Manage, it takes a few minutes to appear in Auvik.

  1. Select the Auvik device classes that should be synced with ConnectWise Manage and the configuration type they should be synced as. To use multiple fields to map devices, click the + sign to add the next field mapping.
  2. Click Save.

IMPORTANT! For a device to sync between Auvik and ConnectWise Manage, the device must match the configuration specified in Auvik. Inventory mapping configurations are treated as ANDs, not ORs.

For example, in the screenshot below, configuration in Auvik is set as follows:

Device Identifier is Serial Number

AND

Device Identifier is Host Name

AND

Device Class Mapping is [Switch].

For the device to sync, it must have all three.

Field syncing

  1. To enable inventory syncing, check Enable Field Syncing.
  2. Select the fields you’d like merged when syncing. To use multiple fields to identify devices synced in ConnectWise Manage, click the + sign to add the next field mapping.
  3. Click Save.

How to see inventory mapping details

If you’ve enabled an inventory sync between Auvik and ConnectWise Manage, you can see which devices have and haven’t been sent between the two applications.

  1. Click Integrations from the side navigation bar.
  2. In the displayed list of integrations, click the row for the ConnectWise Manage integration.
  3. Click the Inventory Mappings tab.
  4. MSP only: From the list of clients, highlight which client you want to see inventory mapping details for.

There are three tables of detail available. On each table, you can use filters to show only certain details. For more information on filtering, see How to filter data in Auvik.

  • Mapped Devices shows a list of all devices sent from Auvik to ConnectWise Manage and how they’ve been mapped.
  • Unmapped Devices shows a list of all devices in Auvik that haven’t been mapped to devices in ConnectWise Manage.
  • Unmapped Configurations shows a list of all devices in ConnectWise Manage that haven’t been mapped to devices in Auvik.
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