How can we help?

How do I enable two-factor authentication for my company?

Follow

Auvik requires two-factor authentication (2FA) when users log in with an Auvik username and password. If your employees are using Microsoft work accounts or Google G Suite accounts to log in, you can configure 2FA settings in those systems respectively. Auvik supports two-factor authentication (2FA) for two providers: AuthAnvil and Auvik.

Enabling two-factor authentication on your company profile means the setting is applied globally — it will be required for all users on your Auvik account and can’t be disabled for individual users. Any new users added to your account in the future will also be required to use two-factor authentication.

Two-factor authentication can be enabled for a specific client or all clients.

Before you enable two-factor, make sure you’re at the company level you want — either your own for global authentication or a specific client for limited authentication.

You can override which 2FA provider is used at different site levels, but once enabled it can’t be disabled at any level. The override is helpful if your main site uses AuthAnvil, for example, but your client doesn’t have AuthAnvil access. You can then switch them to use Auvik instead.

(To enable authentication per user instead, see or How do I update my user profile?)

To confirm the correct passcode was entered before saving it, click the eye () in the passcode field to show the passcode. To hide the passcode, click the eye () again.

Configure two-factor authentication

  1. Select Auvik from the Two-factor authentication provider dropbox.

ZendeskKB_194.png

  1. Click Save Changes.

The next time a user logs in they’ll be asked to complete a one-time scan of a QR code.

Be aware: If any of your users have lost their Auvik two-factor access because they no longer have the phone to which it was connected, and they’re no longer able to log into Auvik, they’ll need to ask an administrator on your Auvik account to reset their 2FA token. If the user is currently logged into Auvik and they need to reset the 2FA token, they can follow the steps in Reset your two-factor authentication to reset it themselves.

Configure AuthAnvil two-factor authentication

If you’re using AuthAnvil on-demand (cloud), the site ID is 1 and the PIN is always 1111. If you’re using AuthAnvil on premises, the site ID and your PIN are whatever you configured them to be for your AuthAnvil instance.

  1. Select AuthAnvil from the Two-factor authentication provider dropbox.
  2. Fill in the following details:
    1. AuthAnvil URL: Example https://nanook.my.authanvil.com/AuthAnvil/sas.asmx
    2. Site ID: Type in the appropriate site ID, even if it’s 1, as the form shows.
    3. Optional: Enter a username, PIN, and one-time password for an AuthAnvil user. Click Test Connection to confirm the settings are accurate.

ZendeskKB_195.png

  1. Click Save Changes.

For AuthAnvil two-factor: The next time a user logs in they’ll be asked to enter their AuthAnvil username, PIN and one-time password.

If you’ve lost your two-factor access to Auvik because of an AuthAnvil server failure or because you no longer have the authorized phone, contact support and let us know. We’ll clear the detail allowing you to either reset your AuthAnvil configuration or re-scan the QR code.

How to edit two-factor authentication provider

To edit your 2FA provider, make sure you’re on the appropriate site’s dashboard before proceeding.

  1. From the side navigation bar, click Settings.
  2. From the two-factor provider dropbox, select the new provider. If you’re updating the site(s) to use AuthAnvil rather than Auvik, follow the Enable AuthAnvil two-factor authentication steps.

ZendeskKB_224.png

  1. Click Save once the new provider has been selected.

Editing 2FA is limited to editing which provider you’d prefer to use, or in the case of AuthAnvil, updating the URL or site associated with your AuthAnvil instance.

 

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request