How can we help?

How do I enable two-factor authentication for my company?


How to enable two-factor authentication

Auvik supports two-factor authentication (2FA) for two providers: AuthAnvil and Auvik.

Enabling two-factor authentication on your company profile means the setting is applied globally — it will be required for all users on your Auvik account and can’t be disabled for individual users. Any new users added to your account in the future will also be required to use two-factor authentication.

Two-factor authentication can be enabled for a specific client or all clients.

Before you enable two-factor, make sure you’re at the company level you want — either your own for global authentication or a specific client for limited authentication.

(To enable authentication per user instead, see or How do I update my user profile?)

To confirm the correct passcode was entered before saving it, click the eye () in the passcode field to show the passcode. To hide the passcode, click the eye () again.

  1. From the side navigation bar, click Settings.
  2. Check Make two-factor authentication mandatory for this company or for all clients.
  3. From the Two-factor authentication provider dropbox select either AuthAnvil or Auvik.
    1. For AuthAnvil*, fill in the following details:
      1. AuthAnvil URL
      2. Site ID
      3. Optional: Enter a username, PIN, and one-time password for an AuthAnvil user. Click Test Connection to confirm the settings are accurate.
  4. Click Save Changes.
    1. For Auvik, enter the verification code from your authenticator phone app.
    2. Click Continue.

* If you’re using AuthAnvil on-demand (cloud), the site ID is 1 and the PIN is always 1111. If you’re using AuthAnvil on premises, the site ID and your PIN are whatever you configured them to be for your AuthAnvil instance.

For AuthAnvil two-factor: The next time a user logs in they’ll be asked to enter their AuthAnvil username, PIN and one-time password.

If you’ve lost your two-factor access to Auvik because of an AuthAnvil server failure or because you no longer have the authorized phone, contact support and let us know. We’ll clear the detail allowing you to either reset your AuthAnvil configuration or re-scan the QR code.

For Auvik two-factor: The next time a user logs in they’ll be asked to complete a one-time scan of a QR code.

If you’ve lost your Auvik two-factor access because you no longer have the phone to which it was connected, ask an administrator on your Auvik account to reset your 2FA  token

How to disable two-factor authentication

For AuthAnvil two-factor: Disabling two-factor authentication on the company also disables two-factor for all authorized users.

For Auvik two-factor: When you disable two-factor authentication on the company, it remains enabled on any authorized users. To disable authentication for all users as well, have each user edit the authentication settings in their individual user profiles.

  1. From the side navigation bar, click Settings.
  2. Uncheck Make two-factor authentication mandatory for this company.
  3. Click Save Changes.
Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request


Powered by Zendesk