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How do I enable two-factor authentication for my company?

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Auvik requires two-factor authentication (2FA) when users log in with an Auvik username and password. If your employees are using single-sign on, Microsoft work accounts, or Google G Suite accounts to log in, you can configure 2FA settings in those systems respectively.

Configure two-factor authentication

  1. From the side navigation bar, click Settings > Authentication.
  2. Select Auvik from the Two-factor authentication provider dropbox.

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      3. Click Save Changes.

The next time a user logs in they’ll be asked to complete a one-time scan of a QR code.

Be aware: If any of your users have lost their Auvik two-factor access because they no longer have the phone to which it was connected, and they’re no longer able to log into Auvik, they’ll need to ask a super admin user on your Auvik account to reset their 2FA token. If the user is currently logged into Auvik and they need to reset the 2FA token, they can follow the steps in Reset your two-factor authentication to reset it themselves.

Configure AuthAnvil two-factor authentication (deprecated)

AuthAnvil two-factor authentication is deprecated and will no longer be supported on March 6, 2021.

For AuthAnvil two-factor: The next time a user logs in they’ll be asked to enter their AuthAnvil username, PIN and one-time password.

If you’ve lost your two-factor access to Auvik because of an AuthAnvil server failure or because you no longer have the authorized phone, contact support and let us know. We’ll clear the detail allowing you to either reset your AuthAnvil configuration or re-scan the QR code.

How to edit two-factor authentication provider

To edit your 2FA provider, make sure you’re on the appropriate site’s dashboard before proceeding.

  1. From the side navigation bar, click Settings > Authentication.
  2. From the two-factor provider dropbox, select the new provider. If you’re updating the site(s) to use AuthAnvil rather than Auvik, follow the Enable AuthAnvil two-factor authentication steps.

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  1. Click Save once the new provider has been selected.

Editing 2FA is limited to editing which provider you’d prefer to use, or in the case of AuthAnvil, updating the URL or site associated with your AuthAnvil instance.

Note: AuthAnvil two-factor authentication is deprecated and will no longer be supported as of March 6, 2021.

 

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