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Known issue with Ubuntu Server 14.04 Hyper-V deployments

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You’re trying to deploy Auvik using the bash script installer. Ubuntu installs successfully, SSH is installed, but you’re finding the following issues:

  • From your Ubuntu console, you can’t ping an internal or external IP address or hostname except for your hypervisor.
  • Rebooting the Auvik virtual machine temporarily solves the issue but the issue resurfaces after a minute or two.
  • Attempting to run the Auvik bash installer script when the above issues are present results in the script hanging.

The most likely culprit is that your Hyper-V host server (hypervisor) network interface cards (NICs) are using Broadcom chipsets. There’s a known compatibility issue with certain Broadcom driver versions deployed on Windows that can lead to such behavior.

Possible solutions to the problem:

  • Follow the resolution steps at https://support.microsoft.com/en-us/kb/2902166 
  • If you have a non-Broadcom NIC you can use, configure your Auvik virtual machine and vSwitch so that the VM’s traffic is passed through the non-Broadcom NIC.
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