Auvik has a cloud ping service that’s automatically configured to monitor the default gateways on your network and alert you to status changes.
Your firewall’s internet-facing network interface must be configured to respond to ICMP (Internet Control Message Protocol). If it's not, the service won't be able to monitor the connection.
The internet connection check works by sending three ICMP pings each interval to the IP address(es) or interface(s) identified. If any one of those ICMP pings receives a reply, the IP address is considered available for that interval's check.
Note: The cloud ping servers in the Auvik environment have assigned static IP addresses. Refer to Auvik’s network address translation (NAT) gateway for more information.
You can edit the details of the check to better match your needs. For example:
- Publicly addressed endpoints defaults to monitoring all default gateways. You can change this to a specific public IP address. By doing so, only that specific address will be pinged. No other default gateways will be pinged.
- Check interval defaults to pinging every minute, but can be changed to every 5 minutes, 15 minutes, or 1 hour.
- Up/Down status defines Down as three consecutive failed checks. One successful check keeps the connect status as Up. You can change either one of these thresholds.
Once the default gateway is determined to be down, the associated Internet Connection Is Lost alert fires and you'll receive an email notification.
You can add new ping service checks to monitor any public-facing IP address.
View more details
You can see interface-specific details about your Internet connection from the home dashboard. From services, you can drill down into the cloud ping service to view packet loss and round trip details.
- Click Inventory in the side navigation bar.
- Click All Services.
- In the displayed list of services, find the cloud ping service you want to see. Click the name of the service.
- You’ll be presented with some basic endpoint detail about the service. You can see more detail about any point on the packet loss percentage graphs by hovering your cursor over the graph line. A tooltip pops up to show you the date and time of the data point and the percentage at that time.
- In the displayed list of endpoints, click the IP address.
- You’ll be presented with two graphs: packet loss and round trip time. If you select the packet loss dropbox, you can choose to view the packet loss percentage.
- You can see more detail about any point on the graphs by hovering your cursor over a graph line.
- Packet Loss: A tooltip pops up to show you the date and time of the data point and the current and received packets at that time.
- Packet Loss Percentage: A tooltip pops up to show you the date and time of the data point and the percentage at that time.
- Round Trip Time: A tooltip pops up to show you the date and time of the data point and the min RTT, average RTT, and max RTT at that time.