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How do I give access to Auvik support from a client dashboard?

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If you need help from Auvik support on an issue, the quickest way for us to investigate is to log into your account with read-only access. Here, we show you how to make that happen.

How to enable Auvik support access

If you enable Auvik support access from a client dashboard, the status is visible from your MSP dashboard. At a glance, you can see which allow which support access levels.

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  1. From the client dashboard, click Settings in the side navigation bar.
  2. Check Support access enabled for this company.
  3. Select the appropriate support access level:
    1. Read-only (restricted, read-only access, unable to make any changes)
    2. Admin (restricted access, can make some changes)
  4. Click Save.

How to edit Auvik support access

  1. From the client dashboard, click Settings in the side navigation bar.
  2. Select to change the access level granted.
  3. Click Save.

How to reset Auvik support access

  1. From the client dashboard, click Settings in the side navigation bar.
  2. Click Reset.
  3. Confirm the reset by clicking Reset.

How to disable Auvik support access

If you disable Auvik support access from a client dashboard when support access is enabled from your MSP dashboard, the client status is visible from your MSP dashboard. This allows you to see at a glance where you have disabled access.

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  1. From the client dashboard, click Settings in the side navigation bar.
  2. Click Auvik Support.
  3. Uncheck Support access enabled for this company.
  4. Click Save.

If you don’t want to grant account access to Auvik support, we’re happy to jump on a screen share with you instead.

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