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How do I troubleshoot issues with my Auvik / Slack integration?

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There are a few possible issues you might experience when trying to integrate Auvik with Slack:

Testing the connection produces a fail message

Scenario

After setting the integration details for your new Auvik / Slack integration, you selected Test Connection. You received a fail message.

Solution

The first thing to check is whether the webhook URL is correct. To do this, confirm the webhook URL from your Slack configuration. If the URL doesn’t match the webhook configuration within Slack, update it. Click Test Connection again.

If Test Connection still produces a failure after confirming the webhook URL is correct, please contact Auvik support.

New Auvik alerts aren’t appearing in Slack

Scenario

Alerts triggered in Auvik aren’t being sent to Slack.

Solution
The first thing to check is whether the webhook URL is correct. To do this, confirm the webhook URL from your Slack configuration. If the URL doesn’t match the webhook configuration within Slack, update it. Click Test Connection again.

Another thing to check is whether the Slack channel set on the webhook still exists. Has it been renamed or archived? If yes, you’ll need to update your Slack configuration to select a new channel where Auvik alerts can be sent.

If alerts still aren’t being sent to Slack after checking both these things, please contact Auvik support.

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