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Deploying Auvik SaaS Management on a Windows Device

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Deployment Visual Breakdown

How the Windows Desktop Agent Works 

Deploying the Auvik SaaS Management Agent WITH a Remote Monitoring & Management Tool (RMM)

Deploying the Auvik SaaS Management Agent WITHOUT a Remote Monitoring & Management Tool (RMM)

 

Deployment Visual Breakdown

saaslio_deployment.png

How the Windows Desktop Agent Works 

After the Windows Desktop Agent is installed (see below for installation steps), it will sideload the Chrome and Edge extensions. For users with Edge, after desktop installation a message will prompt them to confirm the Auvik SaaS Management extension. (In Chrome, the Auvik SaaS Management  extension will automatically be enabled). Once they confirm the Auvik SaaS Management browser extension, they will be prompted to login with their 365 credentials, unless SSO has been enabled  during the installation process. After this is setup, no further user interaction is  required except interactions with the web application. 

Note: Firefox does not support sideloading, and a separate deployment method is recommended for those users. They can download it directly from the browser stores as well.

Chrome / Edge (chromium) / Opera / Chrome-based-browsers: https://chrome.google.com/webstore/detail/Saaslio/kieikihnfebppciimgpalbdjkjiahnlk

Firefox:

https://addons.mozilla.org/en-US/firefox/addon/Saaslio/

Sideload: This is the process of loading an extension when deploying a desktop application.

Requirements 

  • You must be an Administrator for the AAD tenant you are configuring and  for the Auvik SaaS Management instance you are configuring. 
  • For the workstation(s) you are installing Auvik SaaS Management on, you must have the ability to run the Command Prompt as an Administrator
  • The workstation(s) must have https (port 443/tcp) access to:  

DDNS Entries: application-dev.saaslio.com, application.saaslio.com

Security Considerations  

  1. The desktop agent is installed to run when a user unlocks their computer and will run in the background. The desktop agent monitors:  
  2. Users mouse and keyboard activity to ensure they are active to report correct usage. No keyboard strokes or mouse activity is tracked or reported on. 
  3. What window is currently active, and reads metadata to determine  which application is being utilized. 
  4. The desktop agent will deploy a payload periodically to the above DDNS  entries which will contain a user security token, and will contain ONLY  usage information and application metadata.  

Note: No personal user configurations, hardware identifiers, network identifiers, are included in any payload.

  1. The desktop agent will modify registry entries on the local desktop  environment to sideload browser extensions. The user will be prompted to enable the extension if they use the Edge browser. 
  2. The desktop agent will communicate with browser extensions to receive user security tokens as well as configurations relative to the Auvik SaaS Management software.

 

Deploying the Auvik SaaS Management Agent WITH a Remote Monitoring & Management Tool (RMM) on Windows

  1. Login to the Auvik SaaS Management application web interface.
  2. Visit the web application for Auvik SaaS Management (https://app.saaslio.com/) and navigate to the Org Preferences -> Integrations page.
  3. Select the Integration to support your RMM.
    Note: If your RMM integration does not appear on this page, please follow the directions below to deploy WITHOUT an RMM tool and contact support@auvik.com for assistance.
  4. Please follow the steps in your Partner -> Integrations -> Applications page to continue configuring your Remote Monitoring & Management Tool.

Deploying the Auvik SaaS Management Agent WITHOUT a Remote Monitoring & Management Tool (RMM) on Windows

  1. Login to the Auvik SaaS Management application web interface.
  2. Select Org Preferences then Integrations.
  3. Scroll down to Custom Script and select View.
  4. Select a Client, or create a new one.
  5. You will see the Client Token populated with the correct token. Click on Download Script, or click anywhere in the green space to copy the contents script.
  6. Next, login to the workstation(s) where you will be installing Auvik SaaS Management.  
  7. Open Power Shell as Administrator. 
  8. Run the command copied above.
  9. On next unlock, your user will automatically register in within the Auvik SaaS Management  platform.
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